Frequently Asked Questions (FAQ)

Find answers to our most frequently asked questions.

Payment Method

What payment methods do you accept?

We accept the following payment options:

  • Credit and Debit Cards (Visa, Mastercard)
  • Google Pay
  • UPI
  • Paytm

All payments are processed in Indian Rupees (INR ₹).

Is it safe to shop on Buyzo?

Yes. We use secure payment gateways and encryption to ensure your personal and payment information is fully protected. We do not store any payment data on our servers.

Shipping & Delivery

How long does delivery take?

Delivery takes between 4 to 7 business days. This includes 1 to 3 days for processing and 3 to 4 days for shipping and transit.

Do you charge for shipping?

  • Orders ₹499 and above – Free shipping
  • Orders below ₹499 – ₹50 shipping fee

Will I receive tracking information?

Yes, once your order is shipped, you will receive a confirmation email with a tracking link.

Can my order arrive in multiple shipments?

Yes. Since we work with multiple suppliers, items in a single order may arrive separately on different days, but all within the 4–7 business day delivery window.

Returns & Refunds

What is your return policy?

You can request a return within 7 days of delivery. Items must be unused, in original condition and packaging, and include the original receipt or proof of purchase.

How do I request a return?

Contact us by email at support@buyzo.in or WhatsApp at +91 8068081705. Include your order number and reason for return. We will send a free return shipping label if the return is approved.

Are there any return charges?

  • For defective, damaged, or incorrect items – Full refund, no fee
  • For other reasons (e.g., change of mind) – ₹100 restocking fee is deducted from the refund

How will I receive my refund?

Refunds are processed within 7 days after the returned item is approved. Refunds go to the original payment method. For Cash-on-Delivery orders, refunds will be issued to the bank account you provide.

Cancellations & Exchanges

Can I cancel my order?

Yes, you may cancel your order before it is dispatched. We recommend contacting us within 6 hours of placing the order for timely cancellation.

Do you offer exchanges?

Yes. To exchange an item, return the original item and place a new order for the one you prefer.

Need Help?

If you have any other questions, feel free to contact us:

Email: support@buyzo.in